This job is no longer available
This job expired on 23/08/2026. It no longer accepts applications.
Student Care Representative
ELVTR
Job description
About the role
ELVTR is looking for a dedicated Student Care Representative to ensure a smooth and enjoyable learning experience for its online students. This full‑time remote position involves direct interaction with learners, supporting them before, during, and after live courses.
Key responsibilities
- Provide real‑time assistance to students via phone, email and chat.
- Encourage and maintain peer‑to‑peer communication to build a supportive community.
- Act as a liaison between students and instructors, ensuring clear communication.
- Support live classes by helping instructors and students resolve technical issues on the spot.
- Identify and resolve student concerns, including minor technical problems, to keep learning uninterrupted.
Required profile
- Strong desire to serve and delight students.
- Excellent English written and verbal communication skills.
- Comfortable troubleshooting basic technical issues (e.g., Zoom access).
- Ability to foster an engaging online community.
- Bachelor’s degree in Business, Communication or related field preferred.
Required skills
- Proficiency with Asana.
- Experience using HubSpot or similar CRM tools.
- Strong working knowledge of Google Sheets.
- Confidence presenting and supporting users on Zoom.
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ELVTR