Student Care Representative

About the role

ELVTR is looking for a dedicated Student Care Representative to ensure a smooth and enjoyable learning experience for its online students. This full‑time remote position involves direct interaction with learners, supporting them before, during, and after live courses.

Key responsibilities

• Provide real‑time assistance to students via phone, email and chat.
• Encourage and maintain peer‑to‑peer communication to build a supportive community.
• Act as a liaison between students and instructors, ensuring clear communication.
• Support live classes by helping instructors and students resolve technical issues on the spot.
• Identify and resolve student concerns, including minor technical problems, to keep learning uninterrupted.

Required profile

• Strong desire to serve and delight students.
• Excellent English written and verbal communication skills.
• Comfortable troubleshooting basic technical issues (e.g., Zoom access).
• Ability to foster an engaging online community.
• Bachelor’s degree in Business, Communication or related field preferred.

Required skills

• Proficiency with Asana.
• Experience using HubSpot or similar CRM tools.
• Strong working knowledge of Google Sheets.
• Confidence presenting and supporting users on Zoom.