This job is no longer available
This job expired on 17/09/2026. It no longer accepts applications.
Senior Operations Specialist
OOCL North America Group · San Jose
Job description
About the role
OOCL is expanding its new location in Escazu, Costa Rica and seeks a Senior Operations Specialist to support container shipping operations. The role is on‑site, Monday to Friday, and involves ensuring accurate shipment data and smooth vessel handling.
Key responsibilities
- Reconcile shipment information between terminal and corporate systems to create accurate load lists and submit them via email or EDI before vessel cut‑off.
- Perform vessel clean‑up after sailing and communicate updates promptly.
- Handle urgent or special vessel‑related cases to improve customer satisfaction.
- Monitor functional mailboxes for E‑bill user setup, rail billing exceptions, export back‑off, and customs holds, resolving issues through email, chat, or phone.
- Provide backup support to the Operations Manager and coordinate with NAG teams for emergency handling.
Required profile
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong analytical ability to troubleshoot and resolve operational problems.
- 2–3 years experience in the containerized shipping industry is preferred.
Required skills
- Microsoft Excel
- MS Power Automation
- OOCL Enterprise System
What we offer
- Competitive salary
- Private parking
- Additional paid sick time
- Private life insurance
- Private medical insurance
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OOCL North America Group
San Jose