Senior Manager Credit & Collections

About the role

The Senior Manager, Credit & Collections NA leads credit risk management and collections operations across North America. This role is responsible for developing strategies that optimize cash flow, reduce credit exposure, and minimize bad‑debt risk while partnering with multiple internal functions.

Key responsibilities

• Lead North America credit and collections operations, establishing strategies that optimize cash flow, reduce delinquency, and mitigate credit risk.
• Manage credit policies, account reviews, and collections activities to support business growth while maintaining strong financial controls.
• Develop, coach, and lead a high‑performing team, driving operational excellence, employee engagement, and continuous improvement.
• Partner with Sales, Finance, Customer Service, Treasury, and Legal teams to resolve complex customer issues and support effective decision‑making.
• Monitor key performance metrics, portfolio health, and aging trends, providing insights and recommendations to senior leadership.
• Ensure compliance with company policies, regulatory requirements, and internal controls while implementing process enhancements.

Required profile

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 8+ years of progressive experience in credit, collections, accounts receivable, finance, or related functions, including leadership responsibilities.
• Proven experience leading and developing teams, managing performance, and driving operational improvement initiatives.
• Strong background in credit risk management, collections strategy, financial analysis, and cross‑functional collaboration.