Senior Instructional Designer - Education Services

About the role

The Senior Content Strategist acts as product owner and portfolio manager for Education Services learning content within an assigned business or product domain. The role owns the Business Unit-specific learning portfolio, including learning strategy, curriculum direction, content roadmaps, modality strategy, learning paths, course blueprints and customer enablement plans. It works across Product Management, R&D, Services and technical subject matter experts to turn complex technical products and customer workflows into effective learning solutions.

Key responsibilities

• Own and maintain the portfolio strategy, content roadmap, curriculum direction, learning paths, course blueprints and certification opportunities for assigned Business Units or product domains.
• Gather, analyze and synthesize stakeholder requirements, customer feedback, product roadmaps, support trends, business initiatives and learning data to set roadmap priorities.
• Design technical learning solutions and course blueprints that translate complex products and engineering concepts into effective learning experiences.
• Recommend innovative approaches such as AI-enabled learning, digital learning technologies and scalable customer education models.
• Serve as primary course owner during development, ensuring alignment with objectives, audience needs, customer outcomes and technical accuracy.
• Communicate recommendations, priorities and trade-offs and facilitate alignment among stakeholders.
• Monitor portfolio health, content performance, learner feedback and customer outcomes, and continuously improve offerings.

Required profile

• Bachelor's degree in engineering, a technical discipline, Learning & Development, Instructional Design, Technical Communication or a related field.
• 5+ years of experience in Learning & Development, Instructional Design, Technical Training, Learning Experience Design, Customer Education or related fields.
• Strong understanding of adult learning principles, instructional design, learning objectives, assessments, content sequencing and modality selection.
• Ability to understand complex technical products and translate them into customer-focused learning strategies and course designs.
• Strong analytical, business problem-solving, communication, facilitation, stakeholder management and influencing skills.
• Authorized to work in Costa Rica without sponsorship now and in the future.

Preferred qualifications

• Experience in industrial automation, software, test and measurement, engineering systems or similar complex technical product environments.
• Experience developing customer education strategies, learning portfolios, learning paths, certification programs or customer enablement initiatives.
• Experience partnering with Product Management, Business Units, R&D, Services or technical subject matter experts.
• Experience with digital learning ecosystems, learning technologies, AI-enabled learning or scalable content development.