This job is no longer available
This job expired on 30/08/2026. It no longer accepts applications.
Seasonal Resolution Representative
L.L.Bean Costa Rica
Job description
About the role
This seasonal position supports back‑end processing of customer orders and returns, offering a flexible schedule of at least 25 hours per week. It is ideal for students and runs from late August to late December, with a possible extension into early 2027 based on performance.
Key responsibilities
- Verify US and international addresses using WebVerify.
- Contact customers via email templates when payments decline.
- Check orders for compliance with product and shipping restrictions.
- Identify potential fraud in web orders.
- Resolve system discrepancies to release orders.
- Revise and release phone orders generated from customer inquiries.
- Research customer profiles to complete the return cycle and issue refunds when applicable.
- Close financial transactions in SAP.
- Update customer profiles in CFM & B4B.
- Review incoming orders and participate in mini‑projects as needed.
Required profile
- High School Diploma or equivalent.
- Upper‑intermediate English proficiency (B2+).
- Strong attention to detail and analytical mindset.
Required skills
- SAP
What we offer
- Flexible scheduling with weekend coverage.
- Student‑friendly hours and a temporary contract.
- Opportunity to gain experience in order processing, fraud detection, and customer service.
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L.L.Bean Costa Rica
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