Seasonal Customer Service Assistant – Email Support

About the role

Join Swarovski as a Seasonal Customer Service Assistant, providing email‑based support to North American customers during the winter peak season. This fully remote position is based in San Jose, Costa Rica, and runs from 14 October 2026 to 26 February 2027.

Key responsibilities

• Deliver high‑quality, consistent service via email to ensure customer satisfaction.
• Resolve standard queries and complaints by identifying issues, proposing solutions, escalating when necessary, and following up to confirm resolution.
• Adhere to communication procedures, guidelines, and templates.

Required profile

• Less than one year of experience in a customer‑facing role within a multinational contact centre (inbound/outbound).
• English proficiency at B2 level.
• Fast learner with a solid understanding of systems and processes.

Required skills

• Outlook
• Microsoft Teams
• ServiceNow
• SAP (plus)

What we offer

• Learning and career development programmes.
• Global employee assistance covering mental, physical and emotional health.
• Hybrid and flexible work options to support work‑life balance.
• Paid volunteering leave.
• Exclusive employee discounts on Swarovski products.
• Private medical insurance.