Staff Customer Service Representative – Americas Shared Services

About the role

The Customer Service Representative will join Emerson's Americas Shared Services Center in Costa Rica, providing order, return, quotation and sales support to customers across the Americas. The role offers a path to career growth in people management, quality, workforce and sales functions.

Key responsibilities

• Process standard and non‑standard orders and quotes using Oracle Order Entry, Salesforce, Outlook and other internal applications.
• Handle inbound calls and emails from strategic customers in the US and other Americas regions, providing timely updates on orders, product availability, service delivery and repair status.
• Support sales opportunity management by fulfilling requests or routing them to the appropriate team.
• Maintain accurate customer data in Oracle before transferring calls to technical sales and support.
• Follow up with customers to ensure transactions are completed and resolve issues promptly.

Required profile

• Advanced English (B2+) with strong written and verbal communication.
• Bachelor’s degree (preferably engineering) or advanced student status.
• 2‑3 years of back‑office or shared‑services experience in a multinational environment.
• Full‑time availability with flexible hours between 6 am and 7 pm CST, Monday‑Friday, and willingness to work overtime as needed.
• Strong customer‑service attitude, self‑starter mindset and ability to manage multiple tasks to meet service levels.

Required skills

• Oracle Order Entry
• Salesforce
• Outlook

What we offer

• Competitive benefits plans
• Variety of medical insurance options
• Employee Assistance Program
• Employee resource groups and recognition programs
• Flexible time‑off, vacation and holiday leave