Reservations Agent (Non-Management)

About the role

The Four Seasons Resort Costa Rica at Peninsula Papagayo is seeking a Reservations Agent to drive sales and provide accurate information to prospective guests. You will be the first point of contact for incoming reservation calls, ensuring each interaction reflects the brand’s luxury standards.

Key responsibilities

• Capture sales from inbound reservation calls and coordinate all reservation details.
• Complete internal reservation forms and process various reservation types (WRO, Trust, FIT, internal).
• Answer general reservations emails, retrieve and distribute mail, and handle brochure requests.
• Process guest complaints in line with Four Seasons policies.
• Make confirmation calls and follow‑up communications as needed.

Required profile

• Strong leadership, interpersonal and analytical abilities.
• Ability to prioritize tasks and adapt to changing operational needs.
• Passion for delivering exceptional service in a luxury hospitality environment.

Required skills

What we offer

• Opportunity to work at a Forbes Travel Guide Five‑Star resort.
• Dynamic team culture focused on personal growth and guest excellence.
• Exposure to a world‑class luxury hospitality brand.