Program Coordinator – Employee Commute Services

About the role

The Program Coordinator, Commute ensures smooth delivery of Amazon's employee commute experience. Acting as the first point of contact, you will support a variety of transportation options, from parking and shuttles to rideshare, transit, carpool, and bike programs.

Key responsibilities

• Provide friendly, timely customer service for all commute‑related inquiries.
• Manage and resolve support tickets, monitor SLA compliance, and maintain accurate documentation.
• Use digital platforms to administer parking assignments, waitlists, permit requests, and shuttle operations.
• Distribute transportation passes, car‑pool permits, bus schedules, and related materials.
• Monitor real‑time shuttle issues, coordinate with vendors, and ensure seamless rider experiences.
• Conduct virtual sessions, presentations, and Q&A events to promote commute benefits.
• Create and update program policies, email templates, logs, and service records.
• Track KPIs, generate reports on commuter behavior using SmartSheet and Excel, and audit data for consistency.
• Support onboarding and training of new team members and coordinate vendor communications.

Required profile

• High school diploma or GED.
• 1–3 years of customer‑service experience.
• Familiarity with ticketing systems and digital platforms.
• Strong written and verbal communication skills.
• Excellent organizational and time‑management abilities.
• Ability to work independently in a fast‑paced environment.

Required skills

• Ticketing systems
• Digital platforms for commute management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• SmartSheet