Level 3 Support Engineer

About the role

In this role, you will interact directly with trading, compliance and risk, and IT functions to operate and enhance the capabilities of existing trading systems using modern technologies and data‑driven architectures. You will be responsible for supporting and improving trading system operations.

Key responsibilities

• Implement pre‑release and post‑deployment verifications.
• Integrate with Rundeck or Azure DevOps for application deployment.
• Develop application control solutions such as start/stop scripts.
• Integrate monitoring solutions like OpsRamp, Grafana and Splunk.
• Support annual disaster‑recovery and business‑continuity testing.
• Provision and set up new servers and configure authentication services.
• Follow up on production incidents, troubleshoot trading and market data issues, and recommend infrastructure improvements.

Required profile

• Enthusiasm to learn regulatory and trading workflows.
• Ownership mindset with a drive to see solutions through completion.
• Ability to multitask and provide L3 support during New York business hours.
• Bachelor’s degree in computer science or a related field.

Required skills

• Linux command line and shell scripting.
• SQL and relational database expertise.
• Job automation tools such as Tidal, Autosys and Control‑M.
• Configuration and deployment tools like Rundeck and Ansible.
• Python scripting for automation tasks.
• Experience with monitoring platforms (OpsRamp, Grafana, Splunk).