Leave of Absence (LOA) Case Manager – 11‑month contract

About the role

Amazon is seeking a dedicated Leave of Absence (LOA) Case Manager to join its Disability & Leave Services team on an 11‑month contract. You will serve as the single point of contact for employees navigating leave of absence, disability, and accommodation events, ensuring a smooth, compliant, and supportive experience.

Key responsibilities

• Initiate and respond to employee inquiries about leave, disability, benefits, and available options.
• Review medical documentation and adjudicate leaves in line with Amazon policies, federal and state regulations.
• Develop and adjust case management plans as employee needs evolve.
• Troubleshoot issues, remove barriers, and communicate updates to employees and stakeholders.
• Facilitate return‑to‑work and ramp‑back plans, and educate managers on employee concerns.
• Maintain accurate system records and collaborate with HR, Legal, Payroll, Benefits, and third‑party administrators.

Required profile

• Bachelor’s degree in Business, Human Resources, or a related field.
• At least 1 year of customer‑service experience.
• Strong written and verbal communication skills.
• Ability to handle sensitive situations with discretion and professionalism.

Required skills

• Proficiency with Microsoft Office, including Outlook, Word, and Excel.