Learning Manager / Business Program Manager

About the role

This senior learning manager position leads the readiness, onboarding and skilling ecosystem for Windows Commercial and Developer Services. The role provides centralized leadership across program operations, platform management, content governance and AI‑enabled learning strategy.

Key responsibilities

• Review active readiness programs across Windows Commercial, Developer Services, A&I, MSS, SCIM and Nebula.
• Monitor onboarding progress for new hires, cohort participants and delivery partners, validating milestones against timelines.
• Identify readiness blockers, coordinate escalations and work with Readiness Leads to resolve issues.
• Manage MyHorizon platform adoption, track roadmap completion rates and ensure content freshness.
• Validate user onboarding requests, permissions and integration health with VDM and Keyway systems.
• Conduct daily check‑ins with Readiness Leads, collect business skill gaps and align training priorities.
• Support Nebula cohort launches, track Accelerate and Elevate phases and ensure trainer readiness.
• Govern learning content by reviewing submissions, approving roadmap updates and ensuring taxonomy alignment.
• Participate in AIDEN AI strategy discussions, define learning experience requirements and evaluate AI‑powered recommendation concepts.
• Coordinate cross‑functional skilling activities, synchronize priorities across multiple SBUs and manage readiness risks.