Key Account Manager – iGaming

About the role

We are looking for a commercially driven Key Account Manager to join our growing iGaming commercial team in Costa Rica. You will be the main point of contact for strategic operator accounts, driving relationship management, campaign execution and long‑term commercial growth.

Key responsibilities

• Manage and develop relationships with key operator accounts, acting as a trusted commercial partner.
• Collaborate with internal stakeholders to create strategies that boost account performance and meet business KPIs.
• Represent the full product portfolio, presenting new game releases, product launches and commercial opportunities.
• Coordinate promotional campaigns with operators and internal teams, ensuring smooth delivery and strong results.
• Analyse campaign performance, identify improvement areas and implement solutions.
• Serve as escalation point for client issues, ensuring timely communication and resolution.
• Use data and insights to understand customer needs and uncover growth opportunities.
• Conduct regular account reviews and proactively support customer objectives.
• Contribute to continuous improvement initiatives across account‑management processes.

Required profile

• Minimum 3 years of experience in Account Management, Key Account Management or a commercial B2B role.
• Strong commercial understanding with a proven ability to identify growth opportunities and deliver results.
• Excellent communication, negotiation and stakeholder‑management skills.
• Analytical mindset with the ability to interpret performance data.
• Fluent English and comfortable working in a fast‑paced international environment.
• Willingness to travel occasionally and adapt to flexible schedules.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Power BI (advantageous)

What we offer

• Competitive salary, dependent on experience.
• Opportunity to join an ambitious global organisation in the iGaming sector.
• Work with leading industry partners and shape key commercial relationships.