Junior IT TechBar Technician

About the role

This junior IT technician position provides Level 1 and Level 2 end-user software and hardware support for a Costa Rica service center. It covers desk-side help, basic training, and hands-on support at the physical TechBar, as well as AV and conference room maintenance.

Key responsibilities

• Provide Level 1 and Level 2 support for end users' software and hardware, documenting requests, incidents and queries and monitoring solution processes.
• Deliver basic training and operational services to end users.
• Configure, operate and maintain end-user technology hardware, operating systems and software.
• Manage live interactions at the TechBar, resolving hardware, software and operational issues for local employees and keeping case records.
• Troubleshoot conference room setups, audio/visual gear and meeting room technology to keep site connectivity running.
• Handle provisioning and delivery of laptops, mobile devices and accessories within SLAs, and act as the local contact for external hardware and software vendors such as HP, Dell and Xerox.
• Proactively identify and complete projects that add value to the department and its customers.

Required profile

• Associate's degree in a relevant field or equivalent experience.
• 0-6 months of experience analysing, troubleshooting and resolving hardware/software and audio/visual issues and site-wide incidents.
• English at minimum B2 level, written and spoken.
• Ability to work with team members and other departments, and to identify and resolve advanced site-wide incidents.