IT Systems & Support Administrator (L2)

About the role

We are looking for a skilled IT Systems & Support Administrator (L2) to deliver frontline technical support and manage Microsoft 365 environments for a portfolio of over 800 endpoints. The role blends hands‑on systems administration with strong customer service, ensuring smooth onboarding, reliable infrastructure, and continuous process improvement.

Key responsibilities

• Manage end‑to‑end user lifecycle: onboarding, off‑boarding, provisioning of accounts, licenses, devices, and permissions while maintaining security compliance.
• Serve as primary contact for support tickets, phone and email requests, diagnosing hardware, software, networking and cloud issues.
• Administer multiple Microsoft 365 tenants, configuring Intune, Entra ID (Azure AD), Conditional Access, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Defender and Microsoft Purview.
• Monitor and maintain 800+ endpoints via an RMM platform, handling device deployment, patching, software distribution and retirement.
• Develop and maintain PowerShell scripts to automate routine tasks and improve operational efficiency.
• Support network infrastructure including UniFi equipment, troubleshoot VPN, cloud storage and line‑of‑business applications, and assist with upgrades and migrations.

Required profile

• Minimum 3 years of experience in IT support, systems administration or MSP environments.
• Advanced English proficiency (C1/C2) with excellent written and verbal communication.
• Proven hands‑on experience administering Microsoft 365 services and managing endpoints at scale.
• Strong troubleshooting skills across hardware, software, networking and cloud platforms.
• Ability to translate technical concepts for non‑technical users and deliver a high‑quality customer experience.

Required skills

• Microsoft 365 administration
• Intune
• Entra ID / Azure AD
• Conditional Access
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Defender
• Microsoft Purview
• PowerShell scripting
• RMM platform management
• UniFi networking
• VPN troubleshooting
• Endpoint management