HR Shared Services Associate

About the role

Safeguard Global helps 1,500+ customers recruit, hire, manage and pay employees in nearly 190 countries. As an HR Shared Services Associate, you will deliver seamless, efficient and compliant HR services to clients and employees worldwide, from resolving HR queries to supporting key employee lifecycle processes.

Key responsibilities

• Handle and resolve HR queries from clients and employees with timely responses and effective solutions.
• Support the full employee lifecycle, including onboarding, offboarding, employment contracts, payroll, benefits administration and employee record maintenance.
• Ensure compliance with regional and local employment regulations, internal policies and established SOPs.
• Maintain accurate employee data in HRIS platforms and keep records regularly updated.
• Prepare and maintain HR reports, trackers and dashboards to monitor KPIs and support data-driven decisions.
• Collaborate with Payroll, Benefits and other cross-functional teams to resolve queries and keep HR operations running smoothly.
• Identify opportunities to improve processes, enhance efficiency and strengthen the employee experience.

Required profile

• At least 2 years of experience in Global HR Shared Services within a multinational organization, preferably in a client-facing role.
• Basic knowledge of HR processes and employee lifecycle management.
• Strong communication, organisational and problem-solving skills.
• A proactive, detail-oriented mindset with the ability to prioritise tasks in a dynamic environment.

Required skills

• Familiarity with HRIS tools such as Workday or SAP.
• Good working knowledge of MS Excel, PowerPoint, SharePoint and Smartsheet.

What we offer

• Remote-first work with flexibility to fit personal commitments in.
• Competitive leave package, including paid bonding leave for new family members.
• Two paid charitable days off.
• Annual bonus scheme or sales incentive plan.
• International environment and a human-centred culture.
• Access to two learning platforms.