HR Services Associate – Employee & Payroll Administration

About the role

The HR Services Associate will deliver efficient and accurate HR and payroll administration for employees and line managers in Alajuela. Working within Smith & Nephew’s policies, you will support the full employee lifecycle and ensure compliance with statutory requirements.

Key responsibilities

• Provide professional customer service, handling enquiries, issues and complaints related to HR and payroll.
• Enter and maintain employee data in Workday and other HR systems, ensuring timeliness and accuracy.
• Administer end‑to‑end lifecycle transactions such as joiners, movers, leavers, pay changes, special leave and benefits.
• Process payroll data, maintain records, and file statutory documentation in line with local legislation and audit requirements.
• Support managers during probation periods and coordinate with HR consultancy on formal issues.
• Identify, escalate and resolve incidents while preserving confidentiality.

Required profile

• Strong attention to detail and ability to work within defined performance standards.
• Excellent communication skills for interacting with employees, managers and external parties.
• Commitment to confidentiality and adherence to corporate policies.

Required skills

• Proficiency with Workday or similar HRIS platforms.