HR Connect Inquiry Management Generalist
Citi · Heredia
Job description
About the role
The HR Connect NAM Inquiry Management Generalist provides operational support in a contact‑center environment, assisting employees and managers with HR‑related inquiries such as total rewards, compensation, benefits, learning, and HR systems.
Key responsibilities
- Handle case inquiries and phone calls, supporting the case inquiry management team.
- Educate customers on self‑service options and system usage.
- Deliver an exceptional client experience measured by specific metrics.
Required profile
- High school diploma or equivalent.
- Intermediate to advanced English (written and spoken).
- Strong organization, time‑management, problem‑solving and decision‑making abilities.
Required skills
- Workday (knowledge desirable).
- ServiceNow (knowledge desirable).
- Proficiency in Microsoft Office.
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Published 3 days ago
Expires 1 month from now
16 views · 0 interested
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Citi
Heredia