Group Rooms Coordinator

About the role

The Group Rooms Coordinator at Four Seasons Resort Costa Rica is responsible for managing all aspects of group room reservations, ensuring seamless experiences for guests and partners. This position works closely with sales, conference services, operations, and revenue teams to deliver exceptional service.

Key responsibilities

• Oversee group room blocks within the resort’s inventory.
• Monitor and enforce contractual obligations, including cutoff and attrition dates.
• Send introductory emails to group contacts and provide regular updates.
• Coordinate communication between group contacts, Sales Managers, Conference Service Managers, Operational Departments, and the Director of Revenue Management.
• Issue reminders and manage changes to group bookings as needed.

Required profile

• Passion for excellence and genuine enthusiasm for delivering top‑tier service experiences.
• Strong collaborative mindset to work with multiple internal departments.
• Attention to detail and ability to manage complex reservation data.

Required skills

What we offer

• Opportunity to work in a world‑class luxury resort environment.
• Dynamic team culture focused on personal growth and guest satisfaction.