Digital Colleague Experience Project Manager (12 Month Fixed-Term)

About the role

The Digital Colleague Experience Project Manager leads the planning, coordination and delivery of digital workplace initiatives that improve how colleagues access technology, services, support and information. The role acts as the link between business stakeholders, service owners, product teams, engineering, operations, vendors and platform teams, moving initiatives from requirements and design through development, testing, deployment and operational readiness.

Key responsibilities

• Lead end-to-end delivery of Digital Colleague Experience projects, managing scope, requirements, milestones, dependencies, risks, decisions and delivery readiness.
• Coordinate cross-functional work across support areas.
• Translate colleague and business needs into requirements, user stories, acceptance criteria, roadmaps and prioritized delivery plans.
• Manage dependencies and escalations across teams, keeping ownership of decisions, actions and delivery commitments.
• Design projects around the end-to-end colleague journey, covering self-service, request fulfillment, support, search, knowledge, device, software and service experiences.
• Support adoption and change by ensuring communications, documentation, support models and operational processes are ready for launch.
• Define measurable outcomes and report concisely to executives on progress, risks, milestones, decisions and business value.
• Identify opportunities to use AI, automation and platform capabilities to simplify processes and reduce manual effort.

Required profile

• 3-5 years of experience in project management, business analysis or program coordination in technology or enterprise environments.
• Bachelor's degree or equivalent relevant experience; Scrum Master or similar Agile certification preferred.
• Experience coordinating cross-functional stakeholders, vendors, business teams and technology teams.
• Strong communication and stakeholder-management skills in global, matrixed organizations.

Required skills

• Requirements gathering, process mapping, gap analysis and process improvement.
• Risk, governance, issue and dependency management.
• Managing KPIs, SLAs, project status and executive-level reporting.
• Understanding of Agile/Scrum methodologies and structured project delivery.