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Digital Advertising Trainer (Bilingual Portuguese/English)

Concentrix · San Jose

New
Onsite Mid 🇬🇧 English
Zendesk Salesforce Freshdesk

Job description

About the role

We are looking for a bilingual Trainer to equip Tech Support Agents with the knowledge and tools needed to assist advertisers on a major social media platform. The role focuses on delivering high‑quality training in a fast‑paced B2B environment, covering campaign setup, performance analysis, and support processes.

Key responsibilities

  • Design, develop and deliver engaging training programs for new hires and experienced agents.
  • Facilitate onboarding sessions on campaign creation, ad performance, targeting, billing and tracking concepts such as pixel implementation.
  • Translate complex product and technical information into clear training materials and documentation.
  • Conduct continuous learning sessions on platform updates, optimization strategies and best practices.
  • Evaluate training effectiveness through assessments, nesting performance and quality metrics.
  • Partner with Product Operations, Engineering and Quality teams to keep content up‑to‑date.
  • Identify knowledge gaps using performance data, QA insights and agent feedback, and implement targeted coaching.
  • Support agents in mastering ticketing and support tools (Zendesk, Salesforce, Freshdesk).

Required profile

  • Fluency in Portuguese and English (minimum B2 level, written and verbal).
  • Degree in Marketing, Business, IT or a related field.
  • 2–4 years of experience in training, coaching or L&D within customer or technical support environments.
  • Strong background in digital advertising, including paid campaign management and concepts such as CPC, CPM, targeting and conversion tracking.
  • Experience in a contact‑center or ad‑tech environment (BPO experience preferred).

Required skills

  • Zendesk
  • Salesforce
  • Freshdesk

Questions fréquentes

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Published 13 hours ago

Expires 1 month from now

6 views · 0 applications

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Concentrix

San Jose