Customer Support Specialist – Remote

About the role

Veta Virtual is seeking a Customer Support Specialist to join a fast‑growing online vehicle sales platform. The role is fully remote and focuses on assisting vehicle sellers through the listing and auction process, ensuring a smooth and professional experience.

Key responsibilities

• Answer inbound customer calls using approved scripts, guiding sellers through the vehicle listing process.
• Locate and verify customer accounts in the CRM during live calls to provide accurate support.
• Monitor and respond to support emails, routing complex inquiries to Listing Representatives.
• Document every interaction in the CRM with detailed notes and updates.
• Communicate handoff details to Listing Representatives for seamless follow‑up.
• Escalate complex situations appropriately, balancing independent resolution with team collaboration.

Required profile

• Excellent verbal and written English with a clear, professional tone.
• Friendly, patient, and genuinely customer‑focused attitude.
• Comfortable handling high call volumes and maintaining composure during busy periods.
• Full availability for the schedule: Monday‑Saturday, 9:00 AM – 4:00 PM Pacific Time.
• Residency in Latin America or Europe.

Required skills

• Proficiency with CRM systems or rapid ability to learn new platforms.

What we offer

• Competitive salary paid in USD on a monthly basis.
• 10 paid vacation days per year plus U.S. federal holidays.
• 100% remote work environment.
• Stable, high‑growth setting within an online automotive marketplace.
• Collaborative and supportive culture through Veta Virtual and its client.