Customer Success Manager – Americas (Remote)

About the role

Oyster is looking for a passionate, results‑driven Customer Success Manager to own the relationship with its Americas customers. Working fully remote, you will ensure clients achieve their goals with the platform and enjoy a seamless experience.

Key responsibilities

• Proactively manage a portfolio of customers, driving engagement and satisfaction.
• Address and resolve health cases assigned to your portfolio.
• Respond to customer inquiries within the Success scope, delivering timely solutions.
• Conduct enablement sessions, product demos, and escalation calls to boost adoption.
• Manage escalations and collaborate cross‑functionally to resolve issues.
• Leverage data‑driven insights to understand customer needs and advocate for them internally.
• Identify opportunities for process improvement and scalability in customer success.

Required profile

• Passionate and results‑oriented mindset.
• Strong communication and problem‑solving abilities.
• Experience managing customer relationships and handling escalations.
• Ability to work remotely within the -3 to -8 UTC time zones (Americas).
• Data‑driven approach to customer success.

Required skills

What we offer

• Fully remote work with flexibility to live anywhere in the Americas.
• Opportunity to join a fast‑growing, B‑Corp certified global company.
• Collaborative, learning‑focused culture within a diverse, distributed team.