Customer Solution Center Representative (Non-Technical)
hp · Heredia
Descripcion del puesto
About the role
The Customer Solution Center Rep provides non‑technical support by validating customer entitlements, documenting cases, and ensuring efficient routing of service requests. The role collaborates with escalated customers and leads projects to improve processes.
Key responsibilities
- Validate customer entitlement and document cases to enable precise routing to appropriate resources.
- Manage the progression of service events through completion while adhering to compliance standards.
- Handle diverse customer service requests across multiple channels and analyze feedback for continuous improvement.
- Lead process‑improvement projects, document changes, and coordinate departmental work.
- Mentor lower‑level staff and collaborate with internal partners to enhance organizational performance.
Required profile
- High School Diploma or equivalent.
- Typically 8+ years of experience in customer support, project or team management, or a related field.
Required skills
- Salesforce
- SAP Applications
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Publicado hace 12 horas
Expira en 1 mes
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hp
Heredia