Customer Service Specialist – French/English Speaking

About the role

MilliporeSigma is seeking a bilingual Customer Service Specialist to provide professional support to its global customers. The role involves handling complex inquiries, ensuring accurate order processing, and contributing to continuous improvement initiatives.

Key responsibilities

• Resolve complex customer inquiries, order discrepancies, and service issues with accuracy and professionalism.
• Take ownership of escalated requests and deliver timely solutions aligned with company policies.
• Process and review orders, quotations, and documentation across multiple sales channels using Oracle, SAP, and Salesforce.
• Collaborate with Sales, Technical Service, Finance, and Distribution teams to address shipment and account‑related issues.
• Share knowledge and guide team members on handling challenging cases.
• Maintain accurate customer account information within CRM and ERP systems.
• Support compliance with internal standards, including ISO certifications and SOX controls.

Required profile

• 2–3 years of customer service experience.
• High school diploma required; associate degree or higher preferred.
• Advanced proficiency in English (written and verbal); French (C1/C2) preferred for North American support.
• Familiarity with complex organizational structures and diverse product portfolios is an advantage.
• Comfortable using digital communication and documentation tools.

Required skills

• Oracle
• SAP
• Salesforce (or similar CRM/ERP platforms)