Customer Service Representative

About the role

The Customer Service Representative will deliver professional business and customer support for Auxis managed services and client accounts. Working both independently and within project teams, the role focuses on maintaining high satisfaction and productivity levels across multiple communication channels.

Key responsibilities

• Answer inbound and make outbound calls, handling emails, cases, and chat interactions.
• Document each interaction accurately in the designated system.
• Meet performance, quality, and operational metrics.
• Escalate complex or sensitive issues to management as needed.
• Suggest improvements to department policies and procedures.
• Maintain confidentiality and adhere to the Code of Conduct.

Required profile

• Minimum 1 year of experience in a contact‑center environment.
• High school diploma or equivalent.
• Fluent in English and Spanish (B2+ level, 85%+ proficiency).
• Ability to work flexible hours Monday‑Friday and adapt to schedule changes.
• Strong critical‑thinking and interpersonal skills.

Required skills

• Proficiency with case‑management systems.
• Advanced use of Microsoft Office applications (Word, Excel, PowerPoint).

What we offer

• Hybrid work model after a 90‑day probation period, with work‑from‑home days based on performance.
• Flexible scheduling to meet client needs.
• Opportunities for professional growth within a supportive contact‑center environment.