Customer Service Representative

About the role

We are looking for a Customer Service Representative who will use strong Excel skills and a deep understanding of the customer voice to improve satisfaction and streamline store operations. The role follows a hybrid work model with day shifts.

Key responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize MS Excel to analyze customer data and generate insightful reports.
• Collaborate with team members to develop strategies for improving customer satisfaction.
• Monitor customer feedback to identify areas for service enhancement.
• Implement solutions that streamline store operations and improve efficiency.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of customer service policies.
• Ensure compliance with company standards and procedures.
• Support the team in achieving customer service goals and objectives.
• Participate in training sessions to enhance skills and knowledge.

Required profile

• Proficiency in MS Excel for data analysis and reporting.
• Strong communication skills for effective interaction with customers.
• Understanding of customer voice and feedback mechanisms.
• Familiarity with store operations and retail environments.
• Problem‑solving abilities to address customer issues promptly.
• Team‑oriented mindset and adaptability to changing service needs.

Required skills

• MS Excel

What we offer

• Hybrid work model with day shifts.
• Opportunity to impact customer experience directly.
• Collaborative team environment.