Customer Growth Manager I – Shipping

About the role

This role joins a fast‑growing Amazon Shipping team, supporting high‑volume shippers with operational and relationship expertise. The Customer Growth Manager I will act as the primary point of contact for partners, handling escalations, providing data‑driven insights, and ensuring a seamless shipping experience.

Key responsibilities

• Resolve missed, delayed, or urgent pickup requests to minimize shipper disruption.
• Investigate tracking anomalies and delivery delays, delivering clear updates to shippers.
• Address invoicing discrepancies, monitor account limits, and manage warehouse address updates.
• Guide shippers through claims for lost, damaged, or delayed packages and ensure policy compliance.
• Conduct data analysis to identify trends, present insights in Monthly and Quarterly Business Reviews, and promote self‑service tools.
• Manage complex, cross‑functional escalations involving property damage, vendor mis‑shipments, drop‑trailer incidents, or API errors.

Required profile

• Bachelor’s degree.
• Fluent written and spoken English.
• 1+ years in business development, partnership management, or sourcing new business.
• 1+ years negotiating and executing business agreements.
• Experience using sales CRM tools such as Salesforce.

Required skills

• Salesforce (or similar CRM) proficiency.