Customer Care Representative – Sports Account

About the role

We are seeking enthusiastic Sports Advisors to be the primary link between a world‑renowned sports retail brand and its customers. In this position you will resolve inquiries, guide product choices, and ensure every interaction leaves a positive impression.

Key responsibilities

• Resolve customer inquiries related to purchases, deliveries, and account issues.
• Provide product guidance and personalized recommendations to enhance the shopping experience.
• Maintain accurate records while handling multiple digital tools simultaneously.

Required profile

• Customer‑centric mindset with a passion for delivering positive experiences.
• Solution‑oriented thinker who can identify needs and recommend valuable products.
• Strong communication skills in English (B2+), both written and verbal.
• Digital agility to navigate several applications and learn new tools quickly.
• Resilient and adaptable to changing priorities and high‑volume environments.

What we offer

• Exclusive discounts in the brand’s store.
• Competitive account bonus and referral income program.
• On‑site doctor and free gym facilities.
• Employee assistance program covering finance, legal and psychological support.
• Cafeteria subsidy, birthday day off, and Benefit Hub discounts.
• Access to free online courses, certifications, and LinkedIn Learning.
• Career growth and top‑performer recognition programs.