This job is no longer available
This job expired on 28/08/2026. It no longer accepts applications.
Confirmation Specialist
Roadway Moving
Job description
About the role
We are looking for a detail‑oriented Confirmation Specialist to join Roadway Movers. In this position you will confirm scheduled moves with clients, verify all job details and act as a communication bridge between customers, Move Coordinators, Sales and Operations to ensure smooth move execution.
Key responsibilities
- Make confirmation calls to clients before their scheduled move dates.
- Verify move details such as date, time, addresses, inventory and special instructions.
- Communicate updates, changes or client concerns promptly to Move Coordinators, Sales and Operations teams.
- Document all client interactions and confirmations accurately in the system.
- Follow up on incomplete or missing information to ensure jobs are ready for dispatch.
- Provide excellent customer service with a professional phone manner.
- Collaborate with internal teams to resolve issues and ensure seamless service.
- Perform other administrative tasks as assigned.
Required profile
- Prior experience in customer service, scheduling or administrative roles (preferred).
- Excellent phone and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask in a fast‑paced environment.
- Reliable, punctual and strong work ethic.
- Proficiency with basic computer systems and CRM software (training provided).
- Experience in the moving industry is a plus but not required.
Required skills
- CRM software
- Basic computer systems
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Roadway Moving