Cloud Contact Center Consultant – Strategy & Consulting

About the role

We are looking for a Cloud Contact Center Consultant to join our Global Consulting Network. You will work with clients to design, build and implement service experiences using Nice CXOne, helping them improve customer satisfaction and profitability.

Key responsibilities

• Ideate, design and implement service experiences, talent strategies and operating models that delight customers.
• Create storyboards and use storytelling to communicate customer challenges and solution value.
• Identify use cases and user journeys suitable for conversational experiences and translate them into conversation designs.
• Participate in business requirements gathering, solution blueprinting and functional design for customer care.
• Advise clients on industry best practices and experiment with new tools and technologies.
• Collaborate with offshore and on‑shore designers, product managers, developers and UX teams.

Required profile

• Strong analytical mindset with the ability to research and provide strategic, goal‑driven solutions.
• Excellent communication and storytelling skills.
• Experience working in consulting environments on international projects.

Required skills

• Proficiency with Nice CXOne platform.

What we offer

• Global exposure to diverse industries and cultures.
• Opportunities to develop deep expertise in management consulting.
• Dynamic, fast‑paced work environment focused on innovation.