Client Tech Support – Senior Associate III

About the role

The Client Tech Support – Senior Associate III provides advanced technical support for enterprise platforms, handling production incidents, validating system configurations, and ensuring platform stability across application, infrastructure, and data layers.

Key responsibilities

• Investigate and resolve complex production incidents, coordinating with development and infrastructure teams.
• Manage operational processes such as security certificate management, reporting, and environment validation.
• Provide 24x7 rotating on‑call support to customers and internal groups.
• Produce operational and performance reports using Excel, Power BI, or similar tools.

Required profile

• 3+ years of experience in application, systems, or production support.
• Strong analytical, problem‑solving, and documentation skills.
• Ability to handle multiple incidents simultaneously in a fast‑paced environment.
• Bachelor’s degree in Computer Science.

Required skills

• IIS administration and web‑tier troubleshooting.
• SSL/TLS certificate handling.
• SQL database querying and data‑tier troubleshooting.
• Windows Server administration and TCP/IP fundamentals.
• PowerShell and VBScript scripting.
• ServiceNow, Jira, Client360 ticketing systems.
• Microsoft Excel and Power BI for reporting.