Business Operations Manager

About the role

The Business Operations Manager drives operational excellence by developing training programs, standardizing processes, and leading continuous improvement initiatives. This role partners with leaders and employees to ensure consistent execution, effective communication, and successful onboarding across the organization.

Key responsibilities

• Lead and support operational programs focused on process improvement, standardization, and organizational effectiveness.
• Develop, implement, and maintain training, onboarding, and knowledge management initiatives.
• Partner with business leaders and cross‑functional teams to drive operational priorities and ensure successful execution of key initiatives.
• Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency and service delivery.
• Support change management efforts by coordinating communications, training, and adoption strategies for new processes and programs.
• Ensure business continuity and operational readiness through workforce planning, documentation, and continuous improvement activities.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, Organizational Development, or a related field.
• 7+ years of progressive experience in Credit, Accounts Receivable, Collections, or related Finance operations.
• Experience leading cross‑functional initiatives, implementing operational improvements, and supporting change management.
• Demonstrated ability to develop training programs, drive employee readiness, and partner effectively with leaders.