AI Automation Manager

About the role

Acquia is seeking an AI Automation Manager to drive operational excellence and partner program management. The role blends process improvement, AI workflow design, and technical system ownership to enhance partner operations.

Key responsibilities

• Identify bottlenecks in partner‑facing and internal processes, design and implement end‑to‑end improvements.
• Design, build and deploy AI agents and automated workflows using tools such as Claude, Gemini, and automation platforms.
• Maintain and optimize partner operations tools including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms.
• Lead high‑visibility projects such as the Partner Portal rebuild and AI/automation rollouts, managing scope, timelines and cross‑functional coordination.
• Analyze data from multiple systems to answer business questions and support partner program decisions.

Required profile

• 5+ years experience in business systems management, sales operations, process improvement or partner management.
• Hands‑on experience building and deploying AI agents or automated workflows.
• Strong organizational, time‑management and multitasking abilities in a fast‑paced, ambiguous environment.
• Excellent communication skills for both technical and non‑technical stakeholders.

Required skills

• Salesforce (reports, dashboards, workflow rules, data objects)
• Jira (project and issue tracking, workflow configuration)
• AI tooling such as Claude, Gemini, prompt design and output validation
• Drupal or Drupal PaaS (preferred for Partner Portal work)
• Google Suite
• Data extraction, cleaning and analysis across systems