Technical Support Engineer

About the role

Microsoft’s Customer Experience and Success organization is seeking a Senior Technical Support Engineer to join its Customer Service & Support team. You will be responsible for troubleshooting and resolving complex technical issues for customers worldwide, leveraging Microsoft’s AI technologies and deep product knowledge.

Key responsibilities

• Lead cross‑team collaboration to resolve highly complex, multi‑technology customer scenarios.
• Engage engineering teams with detailed technical analysis to drive efficient incident resolution.
• Mentor junior Technical Support Engineers and promote AI‑assisted troubleshooting practices.
• Maintain high standards of case handling, focusing on speed, quality, and customer satisfaction.
• Provide clear status updates and solutions to customers, demonstrating empathy and accountability.
• Influence product and process improvements through feedback loops and AI‑enabled efficiencies.

Required profile

• Passion for delivering customer success and a growth‑mindset.
• Strong problem‑solving, research, and collaboration abilities.
• Experience handling complex technical issues in a support environment.
• Commitment to Microsoft’s values of respect, integrity, and inclusion.

Required skills

What we offer

• Opportunity to accelerate career growth within a global technology leader.
• Access to cutting‑edge AI tools and a supportive, inclusive culture.
• Exposure to a wide range of Microsoft products and services.