Technical Implementation Lead

About the role

Command|Link is seeking a hands‑on Technical Implementation Lead to own the end‑to‑end onboarding of enterprise customers onto its SaaS platform. This fully remote position requires deep experience with real‑world infrastructure, monitoring, automation and network security.

Key responsibilities

• Own enterprise implementations from kickoff through full platform adoption, measuring speed and quality.
• Configure and deploy monitoring, alerting and automation policies directly within customer environments.
• Set up and tune systems across monitoring and RMM tooling, ensuring deep technical fluency.
• Troubleshoot network, security and infrastructure issues alongside customers.
• Script and automate implementation workflows and integrations to reduce manual effort.
• Act as the technical translator between customers and the product team, feeding feedback into product improvements.
• Develop and continuously refine a repeatable implementation playbook that scales across the customer base.

Required profile

• Background in Managed Service Provider (MSP) or corporate IT administration.
• Proven ability to move fast, solve problems directly and communicate fluently about networks, security and systems.
• Experience leading full‑cycle implementations for enterprise customers.

Required skills

• Monitoring and alerting systems configuration
• Automation and scripting (e.g., Bash, PowerShell)
• Server management
• Firewalls and network environment configuration
• Network security troubleshooting
• RMM tooling setup and tuning