Support Engineer – Technical Support

About the role

Veeqo, an Amazon‑owned multi‑channel shipping platform, is looking for a Support Engineer to join its San José office. You will diagnose, investigate and resolve incident tickets, providing high‑quality technical assistance to both customers and internal Seller Support agents.

Key responsibilities

• Analyze and resolve escalated technical issues reported by customers and front‑line agents.
• Prioritize tickets based on severity and ensure timely resolution.
• Identify recurring system problems and propose process improvements.
• Create and maintain internal documentation and knowledge‑base articles.
• Leverage AI tools to automate repetitive support tasks.

Required profile

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field.
• Minimum 2 years of experience in technical support or software development.
• Legally authorized to work in Costa Rica and able to work onsite in San José.
• Fluent English communication skills.

Required skills

• Technical support
• Incident ticket management
• Software troubleshooting
• Process improvement
• Documentation creation

What we offer

• Full‑time permanent contract
• On‑site work in a modern corporate building
• Opportunity to work with Amazon‑owned technology in a fast‑growing ecommerce environment