Racket Attendant - Tennis and Pickleball Courts

About the role

Four Seasons Resort Peninsula Papagayo in Costa Rica is looking for a dedicated and knowledgeable Racket Attendant. The role covers the proper maintenance of the tennis and pickleball courts and provides exceptional customer service to guests and clients.

Key responsibilities

• Maintain tennis and pickleball courts so they are in top playing condition
• Work with Har-Tru material, including irrigation, rolling and removal of dead material
• Inspect courts regularly, report significant maintenance needs and keep accurate maintenance records
• Communicate with guests and clients professionally, guide them to the courts and describe facilities and rental equipment
• Provide equipment such as balls, rackets, paddles and tennis shoes, and give advice on water and towel access
• Handle guest feedback and complaints with empathy and aim for prompt resolution
• Work five shifts a week, keep the racket attendant area clean and prepare and mark the courts each day
• Assist in setting up and coordinating tennis and pickleball tournaments

Required profile

• Previous experience in court maintenance, especially with Har-Tru material, is preferred
• Familiarity with irrigation systems and court maintenance equipment
• Moderate English communication skills to interact with guests and clients
• Strong customer service orientation and an attentive, proactive approach