Operations Coordinator

About the role

Reporting to the Director of Operations, the Operations Coordinator supports G Adventures’ customers—both internal and external—by ensuring smooth logistics and clear communication throughout the travel experience. The role works closely with suppliers, the Reservations team, and the Regional Operations Manager to anticipate and resolve operational issues.

Key responsibilities

• Support Global Sales and Brand teams with information‑gathering and logistics for travelers before arrival.
• Ensure G Adventures and partner brands are represented correctly across the region.
• Assist in product review and new product development processes.
• Organise pre‑tour materials such as welcome letters, welcome packages, boarding passes, and service confirmations.
• Monitor incident reports, coordinate follow‑up with Reservation and CEO Supervisors, and facilitate issue resolution.
• Coordinate last‑minute changes with the Regional Operations Leadership team and keep CEOs and providers informed.
• Provide regional knowledge to help the reservation team find solutions for new challenges.

Required profile

• Strong ability to communicate clearly and efficiently with travelers.
• Experience supporting sales, brand, or operations teams in a travel or tourism environment.
• Detail‑oriented approach to organising pre‑tour documentation and logistics.
• Capability to monitor and act on incident reports promptly.
• Flexibility to coordinate last‑minute operational changes across multiple stakeholders.

Required skills