Operations Coordinator

About the role

The Operations Coordinator at JLL oversees the full subcontractor lifecycle for the JLL @ Google account, ensuring smooth onboarding and off‑boarding experiences. This position acts as the main point of contact for vendors, supporting JLL Vendor Managers and third‑party partners with documentation, logistics, and system access.

Key responsibilities

• Serve as the primary liaison for vendors onboarding or off‑boarding subcontractors.
• Gather and verify required documentation, including background checks and drug screenings.
• Schedule ID verification sessions, prepare onboarding kits, and coordinate equipment, technology, and system access provisioning.
• Maintain accurate employee profiles in HRIS and ensure compliance with provisioning, leave, and off‑boarding requirements.
• Manage the complete off‑boarding process, including timely system de‑provisioning.
• Conduct office‑hour sessions and provide guidance to Vendor Managers throughout the subcontractor lifecycle.
• Run onboarding surveys, collect feedback, and recommend improvements.

Required profile

• Associate's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 1‑2 years of progressive experience in onboarding, HR coordination, compliance, or similar operational roles.
• Advanced English proficiency and strong organizational, time‑management, and communication skills.
• Ability to handle confidential information with discretion.

Required skills

• Proficiency with HRIS (Human Resources Information Systems) or comparable operational software.