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Employee Relations Associate Analyst
Citi · Heredia
Description du poste
About the role
The Employee Relations Associate Analyst provides case‑management support throughout all phases of Employee Relations investigations. Reporting to a Senior Manager, the role works closely with investigators to ensure employee issues are resolved efficiently while upholding company policies and a compliant work environment.
Key responsibilities
- Create and maintain investigative case files in the case management system.
- Support intake, planning, fact‑finding, and closure of investigations.
- Participate in interviews, take detailed notes, and assist with final report writing.
- Gather and analyze data such as emails, compensation, performance, and diversity information.
- Apply company policy and ER standards consistently and escalate risks when needed.
- Collaborate with HR and HR Legal on Enhanced Reviews and process improvement projects.
Required profile
- 2‑5 years of relevant experience in investigations, case management, or handling sensitive employee matters.
- Fully proficient in English with strong written and verbal communication.
- Self‑starter with a solid work ethic and ability to manage multiple priorities.
- Excellent judgment, discretion, and ability to handle confidential information.
Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Database entry
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Citi
Heredia
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