Dedicated Customer Care Representative Senior
FedEx · La Ribera District
Description du poste
About the role
The Senior Customer Care Representative will handle online and telephone contacts with external and internal customers, providing dedicated support and managing related administration.
Key responsibilities
- Bookings and customer support
- Dedicated account desk management
- Ad‑hoc enquiries handling
- Relationship management
- Tracking and monitoring solutions, including prevention
Required profile
- Interpersonal, written and verbal communication, and team working skills
- Problem solving abilities
- High school diploma; some college preferred
- Fluency in the local language and English (TOEIC certified)
Required skills
- Microsoft Office
- PC proficiency
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FedEx
La Ribera District
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