Customer Service Representative
SPECTRAFORCE · Heredia
Description du poste
About the role
We are looking for a motivated, customer‑focused individual to join our team in Heredia as a Customer Service Representative. The role involves handling inquiries through email, phone and chat, ensuring timely and professional support while maintaining high satisfaction levels.
Key responsibilities
- Respond to customer inquiries via email, phone, and chat promptly and professionally.
- Provide accurate information, support, and solutions to customer requests and concerns.
- Maintain and update customer records and documentation.
- Manage daily tasks efficiently, meeting response time and quality standards.
- Collaborate with internal teams to resolve issues and ensure customer satisfaction.
- Follow company policies, procedures, and quality standards.
Required profile
- At least 1.5 years of experience in customer service or a related field.
- High school diploma.
- English proficiency at B2 level or higher.
Required skills
- Proficiency with Microsoft 365.
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SPECTRAFORCE
Heredia