Associate - Operations

About the role

WNS Costa Rica, a delivery center launched in 2009, is hiring an Associate - Operations. The role acts as a single point of entry for all cases (emails and calls) covering credit and underwriting, launch, invoice, customer service, cash application and process governance activities.

Key responsibilities

• Credit and underwriting: support customers with credit line amounts, requests for increases and status checks
• Launch activities: support onboarding, validation calls, special projects and cards
• Invoice management: support authorizations, billing management and invoice processing
• Customer service: support disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and accounts receivable: support invoicing, guide end users on payment application via portal and carry out research
• Process and system governance: support system issues, notices and spam
• Receive, update and log all requests, route them according to the Procedures Manual and SLAs, and escalate issues following escalation procedures

Required profile

• At least one year of contact center and customer relationship management experience
• Outstanding written and verbal communication skills
• Ability to handle multiple tasks and excellent time management
• English B2 level