Collections Associate

About the role

The Collections Associate is responsible for collecting payments on outstanding accounts receivable, reducing bad debt exposure, and supporting the financial health of the business.

Key responsibilities

• Contact B2B customers via email and phone to secure outstanding balances and negotiate payment plans.
• Perform account reconciliations, resolve unapplied cash, and address credit card declines.
• Respond to customer inquiries within 24‑48 hours and collaborate with management on delinquent accounts.

Required profile

• 2+ years of professional experience in A/R & Collections.
• Strong communication, attention to detail, and ability to work independently in a fast‑paced, distributed environment.
• Experience in SaaS/software industry and handling international subsidiaries is a plus.

Required skills

• Proficiency in MS Office and G‑Suite applications.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Experience with Netsuite and Salesforce.

What we offer

• Competitive pay based on performance.
• Health coverage for you and your family in many locations.
• Flexible work locations and schedules.
• Generous vacation days and parental leave.
• Matching donations up to $2000 and volunteer time off.