Bilingual Technical Support Advisor - Chat

About the role

Join our team as a Bilingual Technical Chat Support Advisor, helping customers troubleshoot device, service, and account issues through chat. You will deliver fast, accurate solutions while ensuring a positive support experience.

Key responsibilities

• Assist customers with technical and account‑related inquiries via chat.
• Identify effective solutions, guide users through troubleshooting steps, and document interactions.
• Maintain performance metrics and adapt to evolving processes.

Required profile

• Customer‑focused mindset with strong communication skills.
• Ability to learn quickly, work independently or within a team, and handle coaching feedback.
• Detail‑oriented, organized, and adaptable to changing business needs.

Required skills

• Advanced English (B2+).
• Comfort working with multiple technology applications and systems.
• Problem‑solving and critical‑thinking abilities.

What we offer

• Transportation for eligible early‑morning shifts and competitive account bonus.
• On‑site doctor, free gym, employee assistance program, cafeteria subsidy, birthday off, and benefit hub discounts.
• Referral program, top performer recognition, free online courses, LinkedIn Learning, and career growth opportunities.