Customer Care Representative – Sports Account

About the role

Join a world‑renowned sports retail brand as a Bilingual Customer Care Sports Advisor. You will be the primary point of contact for customers, handling inquiries about purchases, deliveries, accounts, and product recommendations while ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat, providing accurate information and solutions.
• Guide customers on product selection, promotions, and store services.
• Manage order‑related issues, including deliveries, returns, and account updates.
• Maintain detailed records of interactions in the company’s CRM system.

Required profile

• Customer‑centric mindset with strong listening and problem‑solving abilities.
• Solution‑oriented thinker who can recommend products that add value.
• Resilient and adaptable, able to handle shifting priorities and high‑volume environments.

Required skills

• Advanced English proficiency (B2+).
• Comfortable navigating multiple digital applications simultaneously.

What we offer

• Exclusive discounts in the brand’s stores.
• Competitive account bonus and referral income opportunities.
• On‑site doctor, gym, and employee assistance programs.
• Cafeteria subsidy, birthday day off, and extensive benefit hub discounts.
• Career growth programs, free online courses, and LinkedIn Learning access.