Asistente de admisiones

About the role

The Admissions Assistant provides administrative and operational support for the school’s admissions process, ensuring timely, courteous, and professional service to families interested in joining the educational community. Working in a bilingual environment, the role helps manage prospect follow‑up, documentation, and coordination of activities related to student recruitment and enrollment.

Key responsibilities

• Respond to inquiries from prospective families via phone, email, digital platforms, and in person.
• Provide information on academic programs, admission requirements, tuition, and school services.
• Schedule and coordinate guided tours, interviews, and admission assessments.
• Maintain up‑to‑date prospect and student records in institutional systems.
• Collect, verify, and organize required admission documents, both physical and digital.
• Prepare reports on admission metrics and follow‑up activities.
• Assist with enrollment paperwork, contracts, and pending forms.
• Support re‑enrollment processes and data updates.
• Deliver a positive, professional experience for families throughout the admission journey.
• Communicate effectively in both Spanish and English.

Required profile

• Excellent customer‑service orientation.
• Strong communication skills in Spanish and English.
• Highly organized with attention to detail.
• Ability to follow processes and manage multiple tasks.
• Team‑player with proactive attitude.
• Confidentiality, professionalism, and result‑driven mindset.
• Patience and empathy when dealing with families.

Required skills

• Experience with a Customer Relationship Management (CRM) system, preferably HosPotISP.