Sales Support Specialist

About the role

Amadeus is hiring a Sales Support Specialist in San Jose on a permanent basis, working in a hybrid setting. The role supports commercial teams with operational activities around customer accounts, contracts, renewals, billing and reporting, and sits in the Sales & Commercial Operations Strategy job family.

Key responsibilities

• Support commercial teams with account, contract, renewal, billing and reporting operations.
• Manage and resolve Salesforce cases and operational requests from intake to completion.
• Research and resolve complex issues on customer accounts, contracts, invoices, subscriptions and data quality.
• Maintain accurate customer and commercial data in Salesforce and related systems.
• Create reports, dashboards, audits and analyses that support business decisions.
• Coordinate with Finance, Legal, Contract Support, Data Integrity and other teams to remove operational blockers.
• Develop and maintain process documentation, SOPs and training materials.
• Identify opportunities to improve efficiency, scalability, automation and service quality.

Required profile

• Bachelor's degree preferred in Business, Hospitality, Finance, Operations, Data Analytics or a related field.
• 3+ years of experience supporting Program/Project Management, Sales Operations, Commercial Operations, Customer Success or similar functions.
• Experience with CRM platforms, preferably Salesforce.
• Proven ability to manage multiple priorities and work independently.
• Advanced English proficiency (C1 or higher).
• Preferred: hospitality, travel technology or SaaS experience.

Required skills

• CRM experience, preferably Salesforce.
• Preferred: Salesforce reporting and analytics, advanced Excel (Pivot Tables, XLOOKUP), Power BI, automation tools or AI-enabled solutions.
• Preferred: experience creating reports, dashboards, SOPs and process documentation.
• Analytical, problem-solving and organisational skills, strong communication and stakeholder management.

What we offer

• Competitive remuneration, individual and company annual bonus, vacation and holiday pay, health insurance and other benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development through online learning hubs.
• A diverse and inclusive workplace within a global travel technology company.